Returns & Refunds

RAYDENN

REFUND, RETURN & WARRANTY POLICY

Effective Date: August 1, 2026

At Raydenn, we are committed to providing premium watches and accessories with exceptional customer service. We encourage all customers to carefully review this Refund, Return & Warranty Policy before placing an order. By purchasing from Raydenn, you acknowledge and agree to the terms outlined below.

1. RETURN REQUEST PERIOD

Customers may request a return within 30 calendar days from the date the order is marked as delivered.

To initiate a request, please contact our Customer Support team by email at:

contactraydenn@gmail.com

Your email must include:

  • Full Name

  • Order Number

  • Email Address used for the purchase

  • Product Name

  • Reason for the return

  • Photos of the product

  • A clear video demonstrating the defect (required for warranty claims)

Our team will review your request and provide further instructions if your return is approved.

2. RETURN ELIGIBILITY

To qualify for a return, the product must meet all of the following conditions:

  • Returned in its original packaging.

  • Unused and unworn.

  • Free from scratches, stains, odors, or any signs of use.

  • Include all original accessories, manuals, warranty cards, protective films, and tags.

  • Not have been resized, altered, repaired, or modified.

Products that fail to meet these requirements will not be accepted.

If an unauthorized return is received, the customer will be responsible for any shipping costs required to have the item returned.

3. RING SIZE POLICY

Please carefully review our sizing guide before completing your purchase.

Raydenn does not offer exchanges, replacements, or refunds for rings purchased in the wrong size due to customer selection.

All ring dimensions and sizing information are clearly displayed on each product page to help customers choose the correct size before ordering.

4. CHANGE OF MIND POLICY

We do not offer free exchanges, replacements, or reshipments for purchases involving:

  • Change of mind.

  • Incorrect size selected by the customer.

  • Incorrect color selected.

  • Different model preference.

  • Customer ordering mistakes.

  • Incorrect shipping information provided by the customer.

If a return request for one of these reasons is approved, the customer is fully responsible for all return shipping costs, customs fees, duties, and any related expenses.

Original shipping charges are non-refundable.

5. DEFECTIVE PRODUCTS

If your watch arrives with a manufacturing defect covered by our warranty, please contact us immediately.

Once our Quality Control Team reviews the submitted photos and videos and confirms the manufacturing defect, Raydenn will cover all return shipping costs and provide an appropriate resolution, which may include:

  • Product replacement;

  • Repair (when applicable);

  • Full refund, at Raydenn's discretion.

The warranty covers manufacturing defects only.

It does not cover:

  • Normal wear and tear;

  • Scratches;

  • Accidental damage;

  • Water damage caused by misuse or beyond the watch's water-resistance rating;

  • Battery depletion;

  • Damage caused by improper handling;

  • Unauthorized repairs or modifications.

6. 90-DAY LIMITED WARRANTY

All watches purchased from Raydenn include a 90-Day Limited Warranty against manufacturing defects.

The warranty period begins on the date the order is marked as delivered.

Warranty claims are subject to inspection and approval by our Quality Control Team.

7. RETURN SHIPPING COSTS

Raydenn Covers Return Shipping Only When:

  • The product has a confirmed manufacturing defect covered under warranty.

The Customer Is Responsible For Return Shipping When:

  • Returning a product due to change of mind.

  • Ordering the wrong size.

  • Ordering the wrong model.

  • Ordering the wrong color.

  • Any reason unrelated to a manufacturing defect.

Customers are responsible for ensuring returned packages are properly shipped with tracking.

Raydenn is not responsible for returns lost during transit.

8. REFUND POLICY

Returns for Customer Preference

For returns unrelated to manufacturing defects, refunds will only be processed after:

  1. The returned product arrives at our warehouse.

  2. The product passes our quality inspection.

  3. The return is approved.

International return shipments typically require 30–40 days to arrive at our warehouse, depending on customs clearance and the selected carrier.

Once approved, refunds are processed within 5–10 business days.

Returns for Manufacturing Defects

Once our team confirms the manufacturing defect and approves the claim, refunds (when applicable) will be processed within 5–10 business days.

Depending on your bank or payment provider, additional processing time may be required before the funds appear in your account.

For credit card purchases, refunds may appear on your current statement or one of the following billing cycles.

9. NON-RETURNABLE PRODUCTS

Returns will not be accepted if the product:

  • Shows signs of use.

  • Has scratches or damage caused after delivery.

  • Is missing its original packaging or accessories.

  • Has been resized, modified, or repaired.

  • Is returned after the 30-day return period.

  • Does not comply with the requirements described in this policy.

If a return is rejected, the customer may request the item to be shipped back at their own expense.

10. IMPORTANT NOTICE

Raydenn reserves the right to refuse any return, exchange, warranty claim, or refund request that does not comply with this policy.

Our policies are designed to protect both our customers and our business while ensuring fair treatment in every case.

By placing an order on our website, you confirm that you have read, understood, and agreed to the terms of this Refund, Return & Warranty Policy.

If you have any questions before making your purchase, please contact our Customer Support team. We are always happy to assist you.